these time sewo bathtub factory many many customer check factory, Customer factory audits mainly review the following aspects,every one do you know our factory the detai, Let me tell you all.
1.Factory area environmental inspection: Inspect the environment of the factory area to see if there are any pollution sources and whether it meets the requirements of laws and regulations, such as pollutant discharge standards, water quality, air quality, noise, etc. Whether the fire protection facilities in the factory area are complete and the effectiveness of the protective devices, etc.
Safety inspection: Check whether the safety protection measures in the factory area are feasible, the safety and practicality of the mechanical equipment, whether they comply with the national "Work Safety Law" and relevant laws and regulations, and whether the safety management system of the enterprises within the factory area meets the requirements.
Technical inspection: Inspect the technical equipment within the factory area, whether the quality of the original products is qualified, and whether the processing quality meets the customer's mold tolerance requirements.
Service operation inspection: Check whether the factory area has an operating license and whether the service quality meets the customer's needs.
Quality management inspection: Check whether the enterprise's quality management system is sound, whether the internal quality control of the enterprise is strict, whether the enterprise can promptly identify and correct quality problems, and whether the internal quality assurance system of the enterprise is complete.
Sales process audit: Review the sales department. The main key points of the audit include the management of customer orders, the management of customer complaints, the management of customer contracts, the requirements of customers regarding product standards, the management of customer accounts, and the management of customer files.
R&d process audit As the R&D department of the supplier, it is responsible for converting the customer's requirements into production processes through its own conception and planning, as well as relevant regulations and standards. Therefore, during the factory audit process, as a customer, The main review contents include product catalogues related to customers, reviewing the R&D plans of new products, reviewing the R&D input records of new products, reviewing the bill of materials (BOM) of new products, reviewing the production process standards (drawings) of new products, reviewing the R&D review records of new products, reviewing the verification records of new products, reviewing the confirmation evidence of new products, and reviewing anything related to new products Modify the evidence and review the technical briefing evidence related to the new product with the production department.
Procurement process audit: As the purchasing department of a supplier, the selection, management of suppliers and the control of material procurement directly affect the quality compliance and stability of the products processed for customers. Therefore, when customers conduct factory audits, they will definitely review the purchasing department. The main contents to be examined include the supplier management process of the supplier and the material procurement management process.
The above are the main contents of customer factory audits. These contents cover multiple aspects from environment, safety, technology, service to quality management, aiming to ensure that suppliers can provide products and services that meet customer needs and industry standards.
How to show customers around the factory
Showing customers around the factory is an important part of the sales process. It not only enables customers to have a direct understanding of the production process and quality control of the products, but also enhances their trust in the company's strength. The following is a detailed guide for showing customers around the factory that has been compiled.
1.preparatory work
Select appropriate accompanying personnel: usually including sales representatives, technicians and factory managers. Technical personnel are responsible for answering technical questions, while managers demonstrate the company's organizational and management capabilities.
Ensure a clean factory environment: Before customers visit, the factory should be cleaned and organized to avoid random stacking of spare parts, mixed placement of different items, and exposure of packaging boxes of different brands.
Plan the visiting route: Select the best route that can showcase the company's production capacity, technological level and product quality. Avoid showing sensitive areas inside and inform customers in advance that certain areas are not convenient for visiting.
Prepare relevant materials: Get ready the company's promotional materials, product catalogues, technical manuals, etc., so as to introduce them to customers during the visit.
Precautions during the visit:
Introduce the production process: Provide a detailed account of the unique features of each production stage, emphasizing the company's professionalism and attention to detail. The company's quality control standards can be made known to customers by showing samples of substandard products.
Answer customer questions: Actively respond to customers' inquiries and demonstrate a deep understanding of the company's business. Avoid directly answering questions about prices. Instead, influence customers' price expectations by introducing factors such as the company's scale, output, and delivery time.
Showcase the company culture: During the visit, it is appropriate to display the company's culture and values, such as the working conditions of the employees and the spirit of teamwork, to enhance the customers' recognition of the company's image.
In conclusion, when showing clients around a factory, thorough preparation, professional explanations and good follow-up are all indispensable. Through these measures, the trust and satisfaction of customers can be effectively enhanced, promoting the cooperation between both sides.